Sometimes I forget little things. But I would have remembered if I sold my service dog to a woman named Alyssa.
Let me back up a bit. Normally, I am a very organized person. I have been that way forever – even as a kid, I arranged my books on the shelf by author’s name. But some systems challenge even me. Take, for example, pet microchipping.
In the beginning, it was simple. Avid was the only game in town. You paid, the vet implanted the chip, handed you a certificate, and you were good to go. If you moved, you called Avid and they updated your info. Three of our animals have Avid chips – those age nine and over. The others who had Avid chips have now passed away.
Since that time, competition has come onto the market. Each time we add a new animal, it seems there is a new company involved. Little Bit and Kenji, ages six and seven, are registered with PetLink. Malakai, age five, is registered with HomeAgain. Rocky and Pickle, ages three and four months, are registered with 24PetWatch. The plethora of new companies was difficult at first even for veterinarians – they had to have different scanners to read each chip. Now, thank goodness, there are universal scanners.
It is not as simple, though, as just receiving a certificate with your number anymore. The new microchip companies want to provide extras – and, in turn, charge your more. For an annual fee, or a lifetime fee, they offer things like online registration, the ability to update your info whenever you like; 24 hour call service; extra assistance when searching for your lost pet, with advertisements and flyers, etc. The basic microchip implant identification is still there, but it is easy to be led to believe that if you don’t sign up for more, your pet won’t have full protection.
I have a file folder with everyone’s microchip documentation, and additionally, a Word document that lists each pet, their microchip number and company, plus basic stats: breed, date of birth, weight, color. I use it as my quick go-to if something comes up.
We just changed the ownership for Pickle, as his microchip number was registered to ACTion Program for Animals, and after the adoption went through, it was time to put our personal names and address into the system. Since his microchip was with 24PetWatch, we already had an account, as that is the company that Rocky is listed with.
I logged into my 24PetWatch account, to see if I could just add an animal. I was baffled to find that although my info was there, it showed I had no pets. There were no animals under my account. Because Rocky is my service dog, I had even decided to make the extra expenditure, and had signed up for the lifetime support, at $65, for their full package. I had done this only in September, when I officially changed Rocky’s records from American Service Dogs over to my personal ownership. But she wasn’t there.
I figured I was merely looking in the wrong place on the website, so I called customer support. When I reached the representative, I explained my dilemma. He said, “Oh. Rocky was transferred to a new owner in October.”
I said, “What?”
He said, “Yes, we received a transfer of ownership. So she was taken off of your account.”
I said, “That’s crazy. She’s my service dog. She’s sitting in the room with me right now.”
He said, “Oh. Let me look here.” (Pause) Do you know anyone named Alyssa?”
“Let me look into this. I’ll call you back.”
About fifteen minutes later, he telephoned. “The number was incorrectly assigned to someone else. It has been corrected. It should be listed again now on your account.”
I checked to make sure, thanked him, and hung up. But, really? What if I hadn’t gone onto 24PetWatch that day? What if I hadn’t happened to look at my account for months, and, worst case scenario, Rocky had gotten lost? And someone scanned her microchip, and then they would call some woman named Alyssa, who would have no idea who I am, or how to reach me?
So, I am feeling much less confident in microchip companies right at the moment. All it takes is a keystroke for them to erroneously assign your number to someone else. Lesson learned – periodically check your accounts, and make sure your dog or cat is still registered to you, regardless of how many promises the company has made.